Who we are
The website kebabberiagroup.com and the online ordering service are run by Kebabberia Group, Via De Cesare Raffaele 11, 70122 Bari (BA), Italy. Email: info@kebabberiagroup.com.
What they cover
These terms apply to the use of the site and to online orders for pickup at our restaurants. When you send an order, you confirm that you have read and accepted them.
If you are a consumer, the rights granted to you by the Italian Consumer Code (Legislative Decree 206/2005) always apply: nothing in these terms reduces them.
Menu and prices
- Prices are in euro and include VAT.
- Menu, prices and availability can differ from one restaurant to another: once you choose a restaurant, the site shows only what that restaurant can prepare, at its price.
- The price you pay is the one shown in the cart when you send the order.
- Photos are there to show you the product: it may look slightly different, because every dish is made by hand.
If a price is obviously wrong because of an error, we contact you before preparing the order: you can confirm it at the correct price or cancel it with a full refund.
How online ordering works
- Choose the restaurant and pickup at the counter.
- Choose your products and customise them.
- At checkout, enter your name, phone and email, and choose a pickup time and how to pay.
- Send the order: you see the confirmation with the order number, pickup time and directions to the restaurant, and you get the same confirmation by email.
The contract is made when the confirmation with the order number appears. If no confirmation appears, the order has not gone through: try again or call the restaurant.
Pickup
Come to the counter at the chosen time and give your order number. The time is an estimate: at peak times there may be a few minutes’ wait.
The food is made for you and cannot be sold again. If you do not collect an order already paid online, we cannot refund it. If you do not collect an order to be paid at the counter, we may ask you to pay online for future orders.
If the restaurant cannot prepare your order
A product may run out, the restaurant may have to close, or there may be a technical problem. In these cases we contact you by phone or email and offer an alternative. If it does not suit you, we cancel the order and, if you have already paid, refund you in full.
Payments
- Online: by card, Apple Pay or Google Pay, through Stripe. The amount is charged when you send the order. Card details are handled by Stripe and never pass through us.
- At pickup: pay at the counter with the methods that restaurant accepts.
Cancellations and refunds
For food prepared to order, the 14-day right of withdrawal does not apply: it is excluded by Article 59(1)(c) and (d) of the Italian Consumer Code, because the goods are made to your specification and spoil quickly.
- Want to cancel? Call the restaurant straight away: if it has not started preparing, we cancel and refund you.
- We cancel? We always refund you in full, to the same payment method. The refund starts immediately; how long it takes to reach you depends on your bank, usually 5–10 working days.
- Wrong or incomplete order? Tell the counter when you collect it, or write to us within 24 hours with your order number: we remake the product or refund the missing part.
Your legal guarantee rights for non-conforming products still apply (Articles 128 and following of the Italian Consumer Code).
Receipt and invoice
The restaurant gives you the fiscal receipt (documento commerciale) when you collect your order. The order confirmation email is not a tax document. If you need an invoice, ask at the counter before the receipt is issued, giving your tax code or VAT number.
Allergens
Allergen information (EU Regulation 1169/2011) is on the allergens page and at the counter. Our kitchens handle many ingredients together, so we cannot rule out cross-contamination.
If you have an allergy or intolerance, always ask the staff before ordering. You can also write it in the order notes, but always confirm at the counter.
Offers and promotions
Each promotion has its own conditions: price, validity dates, participating restaurants and any limits. You will find them on the promotion itself and further down this page. A promotion cannot be combined with others unless stated. When it expires, it disappears from the site by itself.
Home delivery
We do not deliver directly. If you choose delivery, the site takes you to the third-party delivery apps listed for that restaurant: the order, payment and delivery are governed by that app’s terms.
Use of the site
Use the site lawfully: do not send fake orders or forms, do not try to access restricted areas and do not disrupt the site. We may block orders that look fake or abusive.
Intellectual property
The Kebabberia brand, logo, photos, videos, texts and graphics of the site belong to Kebabberia Group or their respective authors. You may not copy or use them without our written permission.
Liability
We do our best to keep the site running and the information correct. We are not liable for interruptions or faults beyond our control (for example of the network or of providers). Nothing in these terms limits our liability for wilful misconduct or gross negligence (Art. 1229 Italian Civil Code) or your rights as a consumer.
Changes to the terms
We may update these terms: the new version is published here with its date. Each order is governed by the terms in force when you sent it.
Governing law and courts
These terms are governed by Italian law. If you are a consumer, any dispute falls under the court of the place where you live or are domiciled (Art. 66-bis of the Italian Consumer Code).
Before going to court you can use mediation (Legislative Decree 28/2010) or an alternative dispute resolution body for consumers (Articles 141 and following of the Italian Consumer Code). But write to us first: most problems are solved with one message.
Contact
For questions about an order, call the restaurant (numbers on the restaurants page), write to info@kebabberiagroup.com, or use the contact page.
Current promotions
The conditions of every promotion running now.
Snack Night
Valid from September 29, 2026 until November 14, 2026
How it works: Pick your restaurant, order Nuggets and Medium Fries and collect at the counter: at pickup you pay the offer price.
Conditions: Valid at every restaurant until it ends, one per order. Cannot be combined with other offers.