
FAQ
Questions? Answers.
Orders, menu, restaurants, payments, allergens: search by word or pick a topic.
20 answers
Ordering & pickup
Tap “Order now”, pick the restaurant, add your food to the cart and confirm. Then collect it at the counter of the restaurant you chose.
Order nowNo. You order as a guest: name, phone and email are enough to get your confirmation.
Yes. At checkout choose “as soon as possible” or a later time the same day, within the restaurant’s opening hours.
After ordering you get an order number and a confirmation email. The order page shows the live status: received, accepted, ready.
Delivery goes through the delivery apps linked to each restaurant. If a restaurant uses them, you’ll find the links on its page.
Find a restaurantCall the restaurant straight away: the number is on the restaurant’s page and on the Contact page.
Go to contactMenu
Four sections: Pita, Panini, Piatti and Sfizi. Pick your restaurant first and you’ll see the prices and products available there.
See the menuMany products come in two versions, Singolo (single) or Menu, each with its own price shown on the product page. To know what the Menu includes at your restaurant, ask the staff.
Yes. On the product page pick the available options, such as vegetables and sauces, and watch the price update before you add it to the cart.
Restaurants & hours
In Puglia: Bari, Taranto, Talsano, Altamura, Acquaviva delle Fonti, Andria and Bitonto. The Restaurants page has addresses, a map and directions.
Find a restaurantEach restaurant has its own hours, which can change on public holidays. Each restaurant’s page shows the current hours and whether it’s open right now.
Payments
Online by card, Apple Pay or Google Pay, or at the till when you collect.
Yes. Payments go through Stripe: your card details go straight to Stripe and never reach us.
Yes. The tax receipt is issued in the restaurant when you collect.
Allergens
On the Allergens page and on each product page, following the 14 allergens of EU Reg. 1169/2011. Where a detail is missing we say “Ask the staff”: we never guess.
Go to allergensTell the staff before you order. Sauces and extras can add allergens, and in a kitchen that makes many products traces can’t be fully ruled out: the staff will tell you what’s possible.
Franchising
Fill in the application on the Franchising page: a few steps, and you can pick up where you left off. The franchise team reads every application.
Explore franchisingJobs
The Work with us page lists the open positions, or you can send a spontaneous application, with your CV as a PDF (max 4 MB) if you like.
Work with usPrivacy
Only for what you ask us to do: prepare your order, reply to you, review an application. The privacy notice explains everything, including how to use your rights.
Read the privacy noticeAny time, from the “Cookie preferences” link at the bottom of every page.
Cookie policyStill unsure?Write to us.
Your message reaches the right person. Or, if you’re already hungry, order.


